Privacy Policy
This privacy notice tells you how VetLaunch will collect and process your personal data if you make an enquiry, become a client, or use our website.
About Us
VetLaunch is a trading name of The Woodbridge Vets Ltd. We assist veterinary surgeons in setting up new, independent veterinary practices.
Who to contact regarding your personal data
We take your privacy seriously. Our Data Protection Manager looks after data protection and would be happy to answer any questions about this privacy policy and how VetLaunch uses your data. They can be contacted at info@vetlaunch.co.uk.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
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Register for an account
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Sign up to receive updates from us via email or social media channels
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Use a mobile device or web browser to access our content
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Contact us via email, social media, or on any similar technologies
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When you mention us on social media
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
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to provide you with our platform’s core features and services
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to contact and communicate with you
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for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
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for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
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to enable you to access and use our website, associated applications, and associated social media platforms
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for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
VetLaunch will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.
When someone visits www.vetlaunch.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. Visit the website’s cookies section to manage your cookie settings and view more information on how we use them and why.
VetLaunch uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to VetLaunch website.
We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with VetLaunch procedures.
Disclosure of personal data to our service providers
We may pass on your personal data to service providers contracted to VetLaunch in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with VetLaunch procedures.
How long do we process your data for?
VetLaunch is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone number, but excludes bank account details.
We will only process your personal data whilst you are a client. After two years of inactivity, we will email or call clients to prompt them to see if they wish to remain as a client. After two years and six months, we will write to or call clients again. If there has been no activity for three years and no response to our enquiries we will close the client’s account and archive the data.
Your rights as a data subject
Right of access – you have the right to request a copy of the information that we hold about you.
You can do that by visiting www.vetlaunch.co.uk or by emailing info@vetlaunch.co.uk, If we do hold information about you we will:
give you a description of it;
tell you why we are holding it
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
Please note that you will need to provide proof of identity – a current passport or driving licence.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that VetLaunch refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
Complaints
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at info@vetlaunch.co.uk.
If you are still not happy with how your personal data is being processed by VetLaunch or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioner's Office at https://ico.org.uk/concerns/ or by calling 03031231113